Friends Voices

Stories of volunteers supporting the health service since 1949

Friends of the Royal London Hospital for Integrated Medicine

London

The Friends of the RLHIM have been supporting the hospital and its patients since 1975. There were two main roles for volunteers to take part in. The first was becoming a trustee, and the second was running the snack bar with a small team.

In the early days, apart from providing refreshments for patients and staff, the Friends would fund various social events, water fountains and chairs. They also provided plants and benches as quiet spaces on the roof gardens.

However, by 2007, the antagonism towards complementary therapies generally, and homeopathy in particular, being fuelled by a few vocal but well placed individuals, led to the Friends getting more politically involved in order to protect the hospital’s viability and the services it offered to patients. So, the Trustees, volunteers and supporters began to campaign – running petitions, writing to MPs, going on protest marches and more. They also ran workshops for patients to understand how commissioning worked and how patients could contact their local commissioning groups to put forward their views.

In 2017 NHS England announced a consultation on whether homeopathy should remain available on the NHS, with all indications that they had already decided to cut funding for this and other complementary therapies.  This was devastating news for patients using or seeking homeopathic treatment and for the hospital that served them. The British Homeopathic Association (BHA now Homeopathy UK) with the Friends as supporting partners, decided to take NHS England to court in an attempt to reverse the decision. Unfortunately, after a Judicial Review in 2018, the judge found in favour of NHS England. However, despite the cost and the result, both the BHA and the Friends still felt it was important to highlight the fact that many people benefited from and still wanted homeopathic medicine to be provided by the NHS.

This result means that patients looking to receive homeopathic treatments can still go for a consultation, but the doctor isn’t able to prescribe the required homeopathic medicine, the patient will have to purchase these privately.

Today, the Friends are still recovering from the impact of the Coronavirus pandemic and don’t have much of a visible presence within the hospital. Sadly due to the implications caused by the lockdown, the snack bar was closed and it’s not yet known whether it will ever reopen. This is a shame, as the snack bar wasn’t just a place for refreshments and socialising, but it was also somewhere that the Friends, through its volunteers were able to have a visible presence and interaction with staff and visitors alike.

All of the meetings the Friends have had within the last two years have taken place over zoom, and patient consultations have taken place over the phone or internet.

Despite this, the Friends continue to support the hospital with grants for a variety of ventures as diverse as continuing professional development for staff, research projects – and even appointment cards – that are not funded by the NHS.

The Friends of RLHIM are always happy to welcome new members, especially people who would like to join the board of trustees. Due to the closure of the snack bar, there isn’t currently a need for general volunteers, but do keep a look out for when we are recruiting again!

1995

By 1995, all of the wards within the hospital had been closed. This meant, that the hospital was now an outpatient’s only clinic, which resulted in the Friends having to change the way in which they supported the staff and patients of the hospital, to ensure everybody was still looked after.

2007

In 2007, responding to negative media towards homeopathy, the Friends rallied support from patients and began campaigning to save the hospital and the wide variety of complementary therapies they offered patients.

2010

In 2010 the hospital changed its name to The Royal London Hospital for Integrated Medicine to better reflect the services and variety of complementary therapies they offered. This necessitated the League of Friends of the RLHH changing their name and it became The Friends of the RLHIM.

2015

The Friends celebrated their 40th anniversary with patients and staff.

2018

Homeopathy and herbal medicine removed from the NHS. The Friends began offering information and advice to patients who still wanted these medicines.

2020

Lockdown procedures due to Coronavirus pandemic shuts down the snack bar, but the Friends continue their support to the hospital and staff.

Stories from Friends of the Royal London Hospital for Integrated Medicine

We got a kettle, a roll of Fablon, and found some old tables, and put a sign up saying "coffee and buns"

Listen 00:13:58

Story: Marigold Cleveley - Central London

So there was, you know, an interest for me, as well as perhaps giving time to the hospital.

Listen 00:23:42

Story: Cynthia Burton - Central London

It's usually tea and sympathy, although they are not tea and sympathy. What inspired us was the growing threats to the availability of homeopathic medicine in the NHS.

Listen 00:31:38

Story: Sato Liu - Central London